Vivani Chocolates Organic Vegan German Chocolate Treat Box

Return of Goods

Upon receiving notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 5-calendar days for UK orders and 7 days for International orders of notifying us of your cancellation.

You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We deduct 15% from returns to cover restocking charges and reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you.

You must return the Goods to us in the same condition in which you received them with the original packaging and the original invoice.

If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us. 

WE DO NOT ACCEPT RETURNS ON SALE GOODS UNLESS FAULTY. If faulty, please refer to our standard return policy as stated above.

Always return to our fulfilment centre located as follows:

Address: Unit 3, Elm Court, Crystal Drive, Sandwell Business Park, Smethwick B661RB, United Kingdom

Ensure you include a note with specifying your Name, Post Code, reason for the return and order no.

If you have any queries, feel free to contact us directly on:

Call Now: +447774903845

Email: sales@ishopee.com